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Inbound IVR
The use of Interactive Voice Response (IVR) is an incredible way to collect information from people. Each IVR is custom built and then deployed on our network. We provide you with a toll free number so you can advertise the number anywhere. We specialize in capturing data and creating unique web portals to access that data. One of the most popular IVR applications is the Inbound Address Capture and Transcription. It works like this..
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| A person from Sacramento calls an 800 number and provides their contact information. | Seconds later a transcriptionist in Austin transcribes the contact information. | Next a label prints out in Montana so that a mailer can send the requested documents. | You can listen to recordings and monitor every step from the web anywhere in the world. |
| Some more ideas of how you could use our Inbound IVR... | ||||||||||||
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Virtual Time Clock Need a timeclock on the job? Try using a cell phone. When employees arrive at the job they make the call. We detect the caller ID to validate that they are actually at the job site. We record their Voice and PIN number. You can see from the web who was there and who wasn't. Even listen to their voices or call in from your cell phone and get a list of employees that were late or absent. |
Contests by Phone Do you have sponsors or advertisers on your website? Create a contest where visitors have to call a toll free number to enter the contest. During the call you can collect data they wouldn't give you on the Internet, play a commercial, even transfer the call to one of your advertisers to make a purchase or learn more about a product or service. |
This could be Your Idea! Applications for Inbound IVR are limitless... dating services, auto repair status, customer satisfaction surveys, you name it. We will build it, deploy it on our equipment or yours, and create web based portals for people anywhere! Even if the volume is low the impact of adding some type of Inbound IVR to compliment your services could set you apart from the competition. |
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